QUALITY POLICY

Exceed Customer Expectations by

  • Striving to develop a close professional relationship with our clients and understand their needs.
  • Consistently delivering our services/products in an efficient and user friendly way.
  • Mastering our services.
  • Continually innovating and improving our services.

Maintain Efficient Business Processes by

  • Continually improving our work processes in order to achieve “best in class” services delivered in the required timelines.

Be the Employer of Choice by

  • Recruiting and retaining the best employees on the market.
  • Providing the most effective training and employee development structure.
  • Having effective Human Resource Planning.
  • Offering the best health, safety and security facilities to the employees.

Promote Long Term Business Development by

  • Constantly striving to be the leader in our industry through the use of quality metrics and continuous improvement.
  • Constantly demonstrating business excellence.
  • Continuously innovating on our services and processes to satisfy customer needs.

Use Appropriate Technology Efficiently by

  • Aligning the information technology strategy to the business strategy.
  • Maintaining reliable information systems.

Communicate regularly and effectively by

  • Maintaining effective internal and external communication to fully involve all stakeholders.

Demonstrate Performance with Integrity by

  • Maintaining highest standards of ethics/governance/principles.
  • Abiding by all applicable statutory and legal requirements of our industry.

Promote a Quality Culture by

  • Complying with established requirements and continually improving the effectiveness of the Quality Management System.

OMEGA SHIPPING AGENCY LTD

2 SHAKESPEARE STREET, PORT LOUIS,
MAURITIUS

TEL: +230 214 2705 (OFFICE)
(VIBER / WHATSAPP)
MOB: +230 5989 8779 (OPERATIONS 1)
MOB: +230 5989 8839 (OPERATIONS 2)
E: operations@omegashippingagency.org / operations2@omegashippingagency.org

OMEGA SHIPPING AGENCY LTD

2 SHAKESPEARE STREET, PORT LOUIS,
MAURITIUS

TEL: +230 214 2705 (OFFICE)
(VIBER / WHATSAPP)
MOB: +230 5989 8779 (OPERATIONS 1)
MOB: +230 5989 8839 (OPERATIONS 2)
E: operations@omegashippingagency.org / operations2@omegashippingagency.org